07 / Delivery & export
31 states delivered · export paperwork handled
It travels at the charge the pack prefers, not the one that photographs best
A car that spends four days on a transporter should not do it at 100%, and it should certainly not do it empty. We prepare, document and hand over every car the same way whether it is going twenty miles or to a port.
State of charge in transit
50–60%
chosen for the pack, not for the brochure
States delivered to
31
plus export shipments
Ways to move a car
2
enclosed or open transport
Home chargers arranged
480
your plan arrives with the car
The state of charge
Why a travelling electric car is never sent full.
We deliver nationwide and export. Cars travel at 50–60% state of charge, which is what the packs prefer, and we send the charging plan and the battery report before the truck arrives.
For the pack
Middle charge, less ageing
A lithium pack is happiest sitting in the middle of its range. Held at full charge for days in the sun on a transporter deck, it ages faster and runs warmer; held empty, it is worse still. The 50–60% window is the one the chemistry prefers, and it also happens to be the safest charge for a car being handled by strangers.
For you on arrival
Enough to reach a charger
We work out what the car will actually cover at the charge it arrives with, from its measured range rather than its rated figure. The 2021 Tesla Model 3 arrives with roughly 177 miles in it; the 2018 BMW i3s arrives with about 56, which is why its charging plan is drawn up before it travels.
The first charge is planned before the truck leaves: where it happens, how long it takes, and whether the wall unit will be fitted by the time the car is home. The one plug-in hybrid on the lot is the exception to all of this — Toyota RAV4 Prime, which takes petrol.
Option one
Enclosed transport
The car rides inside a covered trailer, out of road spray, grit, sun and weather. It is the usual choice for a long winter run, for a car with fresh paint or a soft top, and for anything a buyer would rather not see arrive with a film of salt on it.
Fewer cars travel per load, so the handoffs are fewer and the schedule is tighter. It costs more than open transport, and we quote both so you can decide rather than guess.
Option two
Open transport
The standard way cars move across the country: secured on a multi-car carrier, one driver, a route with several stops. It is the cheaper option, and it is how most cars reach most buyers.
Expect road film on arrival and a car that has been outside for a few days. Nothing about that changes the battery, the paint underneath, or the paperwork.
Either way
Both options are insured and both are booked with carriers we have used before. Neither one charges the car on the way, which is why the arrival charge is planned rather than promised, and why the battery report — the figure that tells you what the car does with that charge — reaches you before the truck does.
Plain terms
What the price covers, and what it does not.
A delivery quote is worth nothing if half the job is left out of it. These are the two lists we would want if we were buying from a lot six states away.
Included
5 items
- The battery report and the charging plan, by email, before the truck reaches you
- The car charged to the transport level — 50–60% — and the paperwork sent ahead so you can title it in your own state
- Both keys, the paper file, and the manufacturer documents that transfer with the car
- A walk-around with the driver on arrival, with photographs of anything you want recorded
- A named contact at this end for the whole journey, reachable on the telephone number on this site
Not included
5 items
- The truck does not charge the car. It arrives at 50–60%, which is deliberate, and the first charge is planned with you in advance.
- Home charging hardware is not part of the delivery price; the wall unit and the licensed installation are arranged separately.
- Duty, tax, port handling, customs brokerage and homologation in a destination country are the buyer’s cost, not ours.
- Storage after a missed delivery window, and re-delivery, are chargeable by the carrier at their rate.
- Work requested after the car leaves the lot is quoted as a separate job rather than added to a delivery invoice.
Leaving the country
Export, handled at this end
We deliver to a port or to a broker you nominate, and we prepare the export documentation and the title for export. Customs entry, import duty, taxes and vehicle approval in the destination country are yours to arrange, and worth talking to a broker about before you commit to a car.
Ask early. Port schedules, broker requirements and shipping-line paperwork vary enough that a week of notice changes what is possible.
Connectors
Check the inlet against your country
Listings name the DC inlet a car carries — CCS or CHAdeMO — and the onboard AC charger rating. Compare both against what is actually installed where the car is going before you buy, not after it lands.
Voltage and paperwork
Documents travel with the car
Title, bill of sale, odometer statement and the manufacturer warranty documents go with the car or ahead of it, whichever your broker prefers. The battery report goes by email the moment the deal is agreed.
In the yard
How the journey is run
Funds clear, the carrier is booked, and then you get a window rather than a promise: the pickup day, the route, and the name of the driver once it is assigned. If the window moves, you hear it from us the same day we hear it, on the number that rings in the workshop.
Delivery / quote
Give us the ZIP code and we will quote the run
Tell us the address or the port and the stock number. We quote open and enclosed, give you the window, and send the battery report and the charging plan ahead of the car — whether it is going to the next state or onto a ship.
Answer within four business hours, from the technician who ran the battery test.